Frequently Asked Questions (FAQs)
- I haven’t received a dispatch email confirmation?
An automated email is sent to your registered email address when your order is dispatched. Please check all folders including you junk as it will come from a no-reply email address.
However, incase you didn’t receive an email , kindly email us your #order number at brandberrys.sales@gmail.com with the Subject : “Send Courier Details”. We will make sure to reply with all the necessary tracking details of your order.
- Can I collect from a local store?
We Would like to inform you that BrandBerrys is an e-commerce store and we do not own any local stores. our products are kept in our Warehouses.
- How Can I track my order
To track your order you can enter the order id mailed to you and your billing email in our Track Your Orders section or go to the tracking link sent to you via mail.
- Where is my order?
You can email us at brandberrys.sales@gmail.com with your Order No. as the subject if you are unable to get an update on the tracking page.
COD available in:
Himachal, Punjab, Haryana, Uttarakhand, Delhi NCR, Rajasthan, Madhya Pradesh, Chhattisgarh, Odisha, Maharashtra, Gujarat, & Chandigarh.
Not Shipping to:
Meghalaya, Jammu & Kashmir, Arunachal Pradesh, Assam, Mizoram, Manipur, Sikkim, Andaman & Nicobar, Dadar & Nagar Haveli, Daman & Diu, Tripura, Lakshadweep, & Nagaland.
- I’m new, how do I order?
At BrandBerrys we go to great lengths to ensure your shopping experience is as easy as possible.
Step 1 : Click on the product you want to purchase. Choose the options/variations such as color or size if available
Step 2 : Click to add the quantity and click “Add to Cart”.
Step 3 : Click View Basket next to the Add to cart Button or Click the shopping bag icon on the top of our website.
Step 4 : Once on the Basket page , you Update your order or add a coupon code else click the “Proceed to checkout” Button.
Step 5 : Follow the Steps of the Shipping , Billing and Payment info from.
That’s It ! Congratulation you have made your first order with BrandBerrys.
- Do you offer COD?
Yes , we offer COD across India
- What Mode of Prepaid payments do you accept?
• Credit/Debit Card: Visa, MasterCard, Rupay, AMEX, Diners, International Cards.
• Net banking from top banks such as SBI, HDFC, AXIS, ICICI, etc.
• NEFT/RTGS/IMPS, UPI, EMI, Tez, LazyPay.
• E-Wallets such as Paytm, JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money and PayZapp.
- How can I make a complaint?
You can write your complaint to brandberrys.sales@gmail.com. Be sure to enter your #order-id as the subject of the mail and attach all necessary Images of the Product you want to complain about.
- Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us on +91 8897492047 immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
- Why am I missing an item in my delivery?
The item could have been dispatched separately from another one of our warehouses.
- Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area.
Incase you checked out as a guest the you can click here and fill in the order id and the email address you received your invoice on. If you have the AWB number then Click here to track your order
- How do I return an item?
You can initiate a return within 36 hours of receiving your order.
Steps to request a return if you have an account on BrandBerrys :
- Login to your account and click on orders
- You will find a “Request for Return” Button on the order item if you are returning within 36 Hours of receiving the product. If it has been more than 36 hours you will not see this button and can email us for the same with product pictures and reason for return on brandberrys.sales@gmail.com
- Once you click the “Request for Return” Button you will need to fill the form and hit SUMBIT.
We usually confirm the status of your request within 36 hours and based on the situation we refund your full amount within 3 working days of receiving the product back in our warehouse.
- Can I return an item with no reason at all?
At BrandBerrys we strive to bring the most sort after brands to offer your their best and premium products. In order for us to be fair to our sellers we only accept returns on orders that contain a wrong or damaged item or if damage caused by logistics. The steps for return are the same as mentioned above.