Shipping & Returns

 Shipping & Returns

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FAQs

  • I haven’t received a dispatch email confirmation?

An automated email is sent to your registered email address when your order is dispatched. Please check all folders including you junk as it will come from a no-reply email address.

However, incase you didn’t receive an email , kindly email us your #order number at brandberrys.sales@gmail.com with the Subject : “Send Courier Details”. We will make sure to reply with all the necessary tracking details of your order.

  • Can I collect from a local store?

We Would like to inform you that BrandBerrys is an e-commerce store and we do not own any local stores. our products are kept in our Warehouses.

  • How Can I track my order

To track your order you can enter the order id mailed to you and your billing email in our Track Your Orders section or go to the tracking link sent to you via mail & Whatsapp.

  • Where is my order?

You can email us at brandberrys.sales@gmail.com with your Order No. as the subject if you are unable to get an update on the tracking page.

COD available in:
Himachal, Punjab, Haryana, Uttarakhand, Delhi NCR, Rajasthan, Madhya Pradesh, Chhattisgarh, Odisha, Maharashtra, Gujarat, & Chandigarh.

Not Shipping to:
Meghalaya, Jammu & Kashmir, Arunachal Pradesh, Assam, Mizoram, Manipur, Sikkim, Andaman & Nicobar, Dadar & Nagar Haveli, Daman & Diu, Tripura, Lakshadweep, & Nagaland.

  • How do I return an item?

You can initiate a return within 36 hours of receiving your order. 

Steps to request a return if you have an account on BrandBerrys :

  1. Login to your account and click on orders
  2. You will find a  “Request for Return” Button on the order item if you are returning within 36 Hours of receiving the product. If it has been more than 36 hours you will not see this button and can email us for the same with product pictures and reason for return on brandberrys.sales@gmail.com
  3. Once you click the “Request for Return” Button you will need to fill the form and hit SUMBIT.

We usually confirm the status of your request within 36 hours and based on the situation we refund your full amount within 3 working days of receiving the product back in our warehouse.

  • Can I return an item with no reason at all?

At BrandBerrys we strive to bring the most sort after brands & Products to offer you their best and premium products. In order for us to be fair to our sellers & continue to provide quality products we only accept returns on orders that contain a wrong or damaged item or if damage caused by logistics. The steps for return are the same as mentioned above.

Shipping Policy

BrandBerrys (the “Company”), owns and operates the interactive website https://brandberrys.in/ (hereinafter referred to as the “Platform”) and the Services rendered thereof. The Company runs the Platform which is an e-commerce platform where Vendor and the Platform can list their handpicked and handmade products on the Platform for sale (“Products”).This Shipping Policy (the “Policy”) explains the terms and conditions for the shipping of the Products.

For the purpose of this Policy, the use of terms like “we”, “us” and “ours” refers to the Company and the terms “you”, “your” and “yours” refers to any natural or legal person (the “Customer”) who has purchased the Products from the Platform.

ORDERING 

  1. All orders shall be placed on the interactive website https://brandberrys.in/
  2. If you purchase multiple products in a single transaction, then all the Products would be dispatched to a single shipping address provided by you. However, if you wish to ship the products to different addresses, then you are requested to book the orders separately based on the delivery addresses.
  3. All orders placed on this Platform shall be delivered to you by delivery executive as arranged by the logistics company as appointed by the Company.
  4. For placing an order, the minimum cart value should be INR 260. The order shall not be placed on the Platform if the cart value is below INR 260.
  5. The acceptable modes of payment are COD, PayU Money and PAYTM.
  6. The price of the product available on the Platform is inclusive of shipping charges. The total price for the product ordered including taxes and shipping charges will be displayed at the time of checking out your order.

SHIPPING AND DELIVERY

  1. Our shipping services are provided from 10 am to 6 pm. Any orders received by us beyond 4 pm shall be delivered the next day. Delivery timings quoted at the time of placing the order are approximate and may vary based on factors such as traffic, weather conditions, and availability of the product. We do not guarantee that orders will be delivered within the estimated time. The product you ordered will be delivered to the address designated and confirmed by you at the time of placing the order.
  2. All orders are delivered by our delivery executive appointed by the Company. If the order is not delivered within the estimated delivery time quoted by us, please contact us by telephone +91 9811461947 or email brandberrys.sales@gmail.com and we do our best to ensure that you receive your order as quickly as possible.
  3. If the order placed by you is in stock of or is readily available with the respective Warehouse, the order will be dispatched in 1-3 business days on receipt of the complete payment for the order placed online.If order delivery time exceeds the above-committed timelines, we will contact you to determine if you want to execute the order with the new delivery time. If you do not wish to execute the order at that time the entire amount shall be refunded.
  4. You can track the status of your order by entering your Airway Bill Number (AWB number) or by entering Order ID which will be provided to you at the time of placing order on this Platform.
  5. If you fail to accept your order when it is out for delivery, or if we are unable to deliver at the stated time due to your failure to provide appropriate instructions or authorisations, then order shall be re-scheduled and all risk and responsibility in relation to such order shall pass on to you.
  6. You must ensure that at the time of delivery of your order adequate arrangements, including access to the premises where necessary, are in place for the timely delivery of your order. 
  7. We shall not be liable to you for any losses, liabilities, costs, damages, charges, or expenses arising out of late delivery. 
  8. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative address.
  9. Logistics are done by the Company, hence if any damage is caused to the product during shipping, the Vendor listing its products on the Platform shall not responsible, and however, if the Vendor fails to do any of the following points then they will be responsible to accept returns as per the return policy:a) Follow the Packaging Guidelines. b) Click and email a picture of the product from all angles before shipping. c) Click and email a picture of the packaged order with the shipping label from all sides. d) Print the Shipping Label sent by the Company and attach the right one.
  10. On receiving your order, we shall notify the expected delivery time to you; however please note that all orders take up to 5-8 days to get delivered.
  11. In case of cancellation, return and refund, please refer to our Cancellation, Return and Refund Policy.

CANCELLATION, RETURN AND REFUND POLICY

BrandBerrys (the “Company”) owns and operates the interactive website https://brandberrys.in/ (hereinafter referred to as the “Platform”). The Company runs the Platform which is an e-commerce platform where Vendor and Company can list their handpicked and handmade products on the Platform for sale (“Services”). This Cancellation, Return, and Refund Policy (the “Policy”) explains the terms and conditions for the cancellation, return and refund of the Services. 

For the purpose of this Policy, the use of terms like “we”, “us” and “ours” refers to the Company and the terms “you”, “your” and “yours” refers to any natural or legal person (the “Customer”) who has availed or booked the services from the Platform.

  • CANCELLATION OF ORDERS
  1. You can cancel the order only within 36 hours of placing the order, post which the cancellations shall not be allowed. Cancellation Fee may be levied, as per the sole discretion of the Company. 
  2. For order cancellation, kindly contact our customer service at brandberrys.sales@gmail.com
  3. The Company reserves the right to cancel any order placed by you, with or without any explanation, as per the circumstances due to which the requirement could not be met (i.e. product or service availability, errors in the description or price of the product or service, error in your order or other reasons, etc.). We shall ensure that the applicable refunds shall be processed within a period of 1—2 working days in case of any online payments.
  4. The Company reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
  5. The Company will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
  • RETURNS AND REFUNDS
  1. Return request can be accepted, only where there is a material defect/damage found in the product, for an exchange within 48 hours from its receipt. Please note that for successful return and refund, the product should be unused, in the same condition as you received it, packed in its original packaging along with original product tags (if any). 
  2. You shall follow the following procedure in case if you receive a damaged product: We would require images of the outer packaging of the box and pictures of the product as soon as its opened.The images are to be emailed to us providing all damage caused. Please email this to brandberrys.sales@gmail.com. Make sure you include your reference/Order number, and the images mentioned above.
  3. Products damaged while being used shall not qualify for replacement or refund.
  4. If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery/shipping cost. If in case you are returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs. 
  5. If you place any order or if you request for any Return or Refund our delivery executive  will pick-up and deliver the product.
  6. To track the status of your return/refund you can track it by entering your Airway Bill Number (AWB number) or by entering Order ID which will be provided to you at the time of placing order on this Platform.
  7. To return an order beyond the mentioned timelines, please contact our customer service at brandberrys.sales@gmail.com
  8. The refund shall be processed through NEFT to the bank details provided by you and it should be processed within 1-2 working days from the date of Return being delivered to us.
  9. In case of payment failure where money has been deducted from your bank account or debit/credit card, our payment gateway partner would process the refund automatically and you shall receive the complete refund within 3-7 working days.
  10. Please note that we shall not be responsible for any delays in the refund is credited to your account as the same is managed by the issuing bank. In case of any delay, you are advised to contact your bank with the reference number of your refund.

For any other details, kindly contact our customer service at +91 98114 61947 during 11 am to 4:30 pm.